Shipping & returns
Your order is leaving our atelier 21 days lather, the exclusivity needs to keep a limited artisanal production.
The shipping for Belgium is free, for Europe is 10€
Our return policy is valid for 14 business days since receiving your product. To be qualified for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to email@example.com with your full name, order number, item description, and the reason for your return.
Return requests for orders received and delivered after 14 days will be politely declined. We hope you understand. If 14 days have gone by since your order has been delivered, unfortunately, we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away, and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank. Shipping and handling are non-refundable. Buyer must pay for the return shipping and handling charges.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor’s display.
If the item proves not to conform with the agreement within two years (or a more extended period where required by applicable law) from the date of delivery, we will repair or replace with the same or (at the customer’s option) a comparable product. If a non-conforming item is replaced, the original item will not be returned to the customer.
If we are unable to replace or repair the product, then you will have the right to return the product and terminate the agreement with a refund of the price paid.
This warranty is in addition to and does not affect your legal rights.
Every once in a while, an issue may occur with an order. If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
Faulty Product: If the product has a manufacturing defect.
The wrong item Sent: If we send you the wrong product, color or size.
If Somewhere along the way, you might have made a mistake. If any of these are the case, it’s up to you to sort things out, and unfortunately, we cannot refund your item.
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “your order number” Replacement Request” to Support Email.
Please include the following:
– The photo(s)
– A specific description of the issue
– The Order Number – If there are multiple products in an order, identifying the product with the issue
Our support team will respond within one business day, and Return Instruction will be provided.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item (s) that you select at time of purchase. If you require a change to your order, please email us ASAP, and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of faulty or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first recheck your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email.